Lead response & retention system

Every enquiry answered in seconds. Followed up for 7 days. Looked after for life.

Velarion replies to new leads by SMS, email, WhatsApp and phone within moments, keeps following up until they answer, and checks in with your customers after they buy, so fewer leads go cold and fewer customers drift away.

A new lead, minute by minute
  1. 0:00Text + email with your booking linkSMS
  2. 0:01“Calling you in 2 minutes”Email
  3. 0:45Your team is on the phone with themCall
  4. 2:00WhatsApp, where people actually replyWhatsApp

See it working for your business

Leave your details and we'll call you back, fast. That's the whole idea.

Prefer to talk now? Call 0412 576 303

5 minThe window to reach a new enquiry before your chance of talking to them drops sharply.

Most businesses pay for leads, then reply hours later

  • Enquiries land while you're with a customer, on a job, or closed for the night.
  • One missed call becomes a forgotten lead, and they book with whoever answered first.
  • Customers go quiet after the sale and leave without telling you anything was wrong.

Velarion fixes all three with one system that runs every day, around the clock.

How it works

Three stages, running on their own

Your team only steps in when a real person wants to talk.

Stage 1 · The first two minutes

Instant first reply

  1. 0 secSMS and email with a booking link
  2. 45 secA call to the lead from your team
  3. 2 minWhatsApp with the same link
  4. After hoursInstant email and WhatsApp; texts wait for morning; the call is booked for opening time
Stage 2 · If they don't answer

7 days of follow-up

  1. Missed callVoicemail and a “just missed you” text
  2. +2 hoursSecond call at a different time
  3. Day 1–4Calls, WhatsApp and a helpful email
  4. Day 7“Should I close your file?”
  5. ThenA gentle monthly email. Nobody is deleted.
Stage 3 · After they buy

Customers looked after

  1. WelcomeMessages on day 1, 7 and 30
  2. Every 15 daysA check-in with a 1–5 rating for the first 90 days, then monthly
  3. HappyWe ask for a review or referral
  4. UnhappyYour account manager is alerted to call them
Built to feel human

Fast, without being pushy

A person takes over

The moment a lead replies, answers or books, every automatic message stops.

No late-night texts

SMS only goes out in sensible hours. Anything else waits until morning.

No spam

Follow-up ends after 7 days, and check-ins slow down over time.

Your words

Every message is written in your voice and approved by you before launch.

What you get

  • Your own dashboard showing every lead, where it is and what happens next
  • A daily task list: who to call back, who replied, which customer needs attention
  • Alerts when a customer is unhappy or goes quiet
  • Connections to your website forms, Facebook and Google lead ads
  • Setup, message writing and ongoing management done for you

Who it's for

Any business that takes enquiries and loses some of them to slow replies.

Clinics & dentalGyms & studiosTrades & home servicesReal estateAccountants & lawyersCoaches & coursesCar dealers & service
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Questions

Common questions

Will it sound like a robot?

No. Messages are short, written in your tone and spaced out like an attentive team would send them. Calls are always made by a real person.

What if a lead replies while follow-ups are still scheduled?

Everything stops instantly and your team is told to reply. Nobody gets “we're trying to reach you” texts while they're already talking to you.

What happens with enquiries that come in after hours?

They get an instant email and WhatsApp reply with your booking link, so they can choose a time themselves. Your team calls them as soon as you open.

Do I need new software or a new phone system?

No. We set everything up and connect it to the forms and ads you already use. You get a simple dashboard and a task list.

Can I change the messages later?

Yes. Any message, timing or channel can be changed whenever you like.

Who answers the calls?

Your own team, or a person you nominate. We'll agree together who picks up during opening hours, because that's what makes the speed count.

Stop losing leads to slow replies

Talk to Velarion today. We'll show you how it would work for your business.

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